What To Do If Your Caavo Remote Is Not Working

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by Gagan
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If your Caavo remote is not working, check the small LED light in the upper left corner of the remote:

  1. If the LED is blinking blue, you'll need to unpair the Caavo remote by pressing and holding the "BACK" and silver "Caavo" buttons together until the LED light starts blinking red and green. Caavo should now recognize there is no remote paired and the UI should show a pairing screen. Follow the instructions on-screen to pair and set up the remote.
  2. If the LED on the front of the main Caavo unit is showing a solid light, press & hold "+" & "-" button together on the main Caavo unit for 5 seconds. The Caavo UI should show the remote pairing screen. Follow the instructions on-screen to pair and set up the remote.
  3. If the is no LED indication on the remote, you should try plugging in the remote to charge using a micro-USB cable or the one provided.
  4. If none of the above steps have worked, you will need a small paperclip or pin to reset the remote. To reset, insert the paperclip or pin into the small recessed button at the bottom of the remote next to the usb input. Once you press the button, Caavo should now recognize there is no remote paired and the UI should show a pairing screen. Follow the instructions on-screen to pair and set up the remote.

If you are still having problems, please contact Caavo support.

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