What to do if there is intermittent audio loss (audio dropping out)

by Jerry

Audio loss, or audio drop out, could be due to your audio source (set top box, streaming device) or due to your network.  Try rewinding to see if the drop is still present in the feed.  If the issue is present and continues to occur, you may wish to report it to your content provider.

If the audio drop is not there when you rewind:

  1. Try using the Caavo remote to switch to a different source momentarily, then switch back
  2. Restart the source device, as well as Caavo and your audio device.
  3. Alternatively you can try to use an Ethernet cable instead of wireless to Caavo, if possible.

If the problem persists, please contact Caavo support.


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