If Caavo is unable to control your PS4, use the PS4 controller to confirm that the HDMI Device Link is activated on PS4 (Settings> System> Check HDMI Device Link).
- If this is the first time you are setting up your PS4, you will need to manually press the power button on the PS4 device.
If you are setting up PS4 to work with Caavo and are still unable to control PS4 with the Caavo remote, try using a different HDMI cables between PS4 & Caavo.
If you have previously setup up PS4 to work with Caavo but are now unable to control PS4 with the Caavo remote, try using your PS4 controller to make sure the PS4 is not locked up.
- If the controller works, use the Caavo remote to go to Settings> Devices> Sony PS4> Control Settings> Change Control type.
- Restart the PS4
- If none of the options available here allow Caavo to control the PS4, try using a different HDMI cables between PS4 & Caavo.