Channels Are Wrong or Missing (channel lineups)

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by Jerry
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Channel lineup lists tell Caavo what channels your cable, satellite, or TiVo box has and which programs are airing at what time.  During setup, you choose which lineup for Caavo to use but it is possible to select the wrong lineup.

If you find that Caavo sends incorrect channel numbers when you perform a verbal channel change (i.e. "watch [network channel name]"), or search results provide incorrect channel information, or don't show results you know it should, it is possible that you selected an incorrect channel lineup during the setup process.

To reset your channel lineup, go to Settings > General > Change Zip

  • If you are presented with a "standard" and "digital" lineup option, choose digital.
  • If you are presented with a national vs local lineup, choose the local lineup. For example, if presented with Pacific vs San Francisco, choose San Francisco.

If you aren't certain which lineup you have, it may be faster to just try choosing a different one and testing.  If you're still having difficulties choosing the correct channel list, please contact your cable/satellite provider.  There are also third-party sites that may help, like zap2it.com, if you are having trouble figuring it out from your bill or provider.

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