In rare situations you may find that IR commands sent to your TV and/or AVR may not be working as expected. If you have an Apple TV, it has been found that in some cases Apple TV may cause conflicts that may prevent IR commands from working properly. To address this issue, you can do one of two things.
1. Connect your HDMI-IR adapter to Apple TV.
2. Connect your HDMI extender to Apple TV (1 of 2 ways)
For other IR issues not related to Apple TV please visit the IR troubleshooting guide here.