Amazon FireTV Not Able to Connect

If Control Center is unable to connect with your FireTV, please make sure that your FireTV is connected to the same wireless or wired internet network as Control Center.

If they are on the same network, but your FireTV is still not connected, use your FireTV remote to go to Settings > Controllers and Bluetooth devices> Other Bluetooth devices

  • If Control Center is listed as a connected device, select it and then press the MENU button to unpair it, and then the SELECT button to confirm the unpairing. 
  • If Control Center is not listed as a device, select "Add Bluetooth Devices" and follow the on-screen instructions.

If you are still unable to use the Control Center remote to control FireTV after verifying that both are on the same network and pairing fails, restart your FireTV with its remote by going to Settings > Device > Restart.

Once your FireTV restarts, Control Center should be able to connect to it. 

  • If not, restart your router.  Then, restart FireTV and Control Center. This should refresh their IP addresses and allow you to connect.