Solving General Issues

  • Caavo first time setup network error

        There is some likelihood that you may experience troubles connecting Caavo to your network for the very...

    Jerry
  • IR Troubleshooting Guide

    If you are facing IR control issues, please read thru and check on the following items… Connectivity If y...

    Dan
  • What Is IR?

    Many devices connected to Caavo can be controlled directly and reliably using IP (internet protocol), BT (B...

    Dan
  • Apple TV and IR Conflicts

    In rare situations you may find that IR commands sent to your TV and/or AVR may not be working as expected....

    Dan
  • Snow Screen / White Noise When Switching Device Sources

    In a unique and rare case the TV display may show white noise, sometimes also called 'snow screen', when Ca...

    Dan
  • DirecTV 4K Genie Not Recognizing 4K TV and AVR

    There is a known issue with the DirecTV 4K Genie displaying an error message "Your TV does not support...

    Kelly
See all 48 articles

Overview

  • What is ARC? Does Caavo Support ARC?

    ARC stands for Audio Return Channel and is a feature within the HDMI specification from version 1.4 and up....

    Dan
  • App and Credentials Settings

    App settings will allow you to set the Credentials for each app, as well as the preferred device you want t...

    Paul
  • Factory Reset

    Factory Rest puts the Caavo back into a pristine state where it is ready to go through the setup process.  ...

    Paul
  • Caavo and Source Devices

    The articles in this section will dive into how Caavo interacts with the various devices you connect with i...

    Paul

Watching Shows

  • Amazon Prime - Error Code: 7105

    If you are seeing an error code: 7105 when trying to launch content on Amazon Prime, this appears to be an ...

    Kelly
  • How to use Caavo voice commands

    Click here for an introduction to search on Caavo. Caavo enables you to use voice commands to control the s...

    Paul
  • Watching DVR Content

    If you have a compatible* DVR set-top box connected to your Caavo, you'll also be able to search for and la...

    Jerry
  • Changing Source Devices

    With the remote: Press the DEVICES button (below CAAVO button, left side) and then select the device you ...

    Jerry
  • Choosing Default Apps

    If a show or movie is available on more than one app, you can tell Caavo the order of your app preferences....

    Paul
  • What to do if any content/shows fail to launch

    If you select a search result from Caavo and are only taken to the Home screen on a streaming device, check...

    Jerry