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Resolve issues you may encounter.
Apps / Services / Devices
Finding & watching content
I am Getting a Pink Screen on my Fire TV 4K
Getting Netflix Content to Play Properly on Apple TV through a Dolby Vision Capable TV
Content/Shows Fail to Launch
Problem Pairing Control Center with Amazon Alexa
Control Center Says a Device is Offline
See all 24 articles
TV/AVR Switches to Wrong Input during Setup
What To Do If Voice Search Doesn't Work
IR Control Not Working
IR Troubleshooting Guide
Remote Is Not Working
Pairing, Unpairing, and Resetting your Control Center Remote
See all 12 articles
Shows Are Not Showing Up in Caavo Cache
TV is Displaying Jumbled Video or Noise
Intermittent Audio Loss (Audio Dropping out)
No Video on a 4K Ultra-HD Blu-ray Player
No Audio from 4K Ultra-HD Blu-ray Player
No Video and Control Center is Not Responding to Original Device's Remote
See all 14 articles
Search Does Not Return Expected Search Results
Channel Search is not Working
Control Center Does Not Power On
Control Center Does Not Connect to the Internet
Unable to Complete Software Update
TV Powers On by Itself
See all 11 articles
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