Solving Device Set Up Problems
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Why Isn't Fire TV Starting Up As My Default Device For My Apps?
If Fire TV is not starting up as the default device for an assigned app, please do the following... Check ...
Dan -
Control Test is Failing After Pairing with Apple TV
When setting up your Apple TV, if you are able to successfully complete the remote pairing step but control...
Nino -
The Wrong Netflix Show/Movie is Launching on Apple TV
If Caavo is correctly launching the Netflix app on your Apple TV 4 or greater but it is failing to launch t...
Nino -
Apple TV content playback takes a long time - Why is that ?
It may take a bit longer than usual to launch your desired program due to the fact that Apple TV needs to i...
Jerry -
Device control failed - should I skip to proceed?
If your device control fails during setup, you can skip this step, but keep in mind Caavo won't be able to ...
Paul -
I can't find an original device remote for setup - what should I do?
During setup it is recommended that you have all original remotes for the devices you are connecting to Caa...
Jerry -
Caavo Is Not Controlling Xfinity/STB
SPECIAL NOTE FOR XFINITY 4K USERS AT BOTTOM OF ARTICLE The Xfinity remote uses either RF (radio frequency) ...
Jerry -
Caavo does not find my Roku during setup
Roku needs to be connected to the same network that Caavo is using in order for Caavo to find it. If Roku ...
Jerry -
Nothing Is Showing Up In The List Of Devices When I'm Trying To Control AppleTV
Caavo will not find your Apple TV during setup if Apple TV is not connected to the same network that Caavo ...
Jerry -
I can't find the companion app on FireTV / AppleTV / Shield.
Verify you have a working network connection on your FireTV, AppleTV, or Nvidia Shield, then search for the...
Jerry -
FireTV stick is showing an error message and not powering on when connected to Caavo USB
If you are using the Caavo USB port to power a FireTV device, you may get an error message saying that the ...
Jerry -
What to do if Caavo can't control my PS4
If Caavo is unable to control your PS4, use the PS4 controller to confirm that the HDMI Device Link is acti...
Jerry -
What to do if Apple TV fails to connect with Caavo
Before trying to connect your Apple TV to Caavo, we recommend that you confirm: AirPlay is enabled on your...
Paul -
What to do if Amazon FireTV is not able to connect with Caavo
If Caavo is unable to connect with your FireTV, please make sure that your FireTV is connected to the same ...
Jerry -
Caavo says a device is offline
If Caavo loses connectivity with your device, you may see a pop up that notifies you. If this happens, Caav...
Paul -
What to do when the Caavo Companion app on Fire TV or Shield never shows the message "Connected Successfully".
If you have multiple Fire TVs or Shields on the same network, it's possible that Caavo will try to connect ...
Paul -
What To Do If The Caavo Remote Can't Control My Playstation 4 (PS4)
In order for Caavo to control your PS4, please ensure that you have CEC functionality enabled. Go to setti...
Paul -
What to do if Caavo switches to a different device by itself
Sometimes source devices can send stray signals to Caavo, which Caavo can interpret as you trying to use th...
Paul -
How to set a recording (record to DVR) from live and upcoming Search Results for Dish and DirecTV
To have the ability to set a recording within Live and Upcoming search results from Caavo, IP Control is re...
Paul -
Apple TV isn't responsive to the Caavo remote - sometimes I have to press buttons 2x
Apple TV can sometimes end up in IR control instead of IP control. This can happen if the pairing step fail...
Boone -
What to do if I got a new TV, soundbar, or AVR?
TVIt is easy to set up a new TV with Caavo. Once you connect the new TV, simply go to Settings> Devices...
Jerry