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  1. Caavo
  2. Device & App Setup
  3. Solving Device Set Up Problems

Solving Device Set Up Problems

  • Why Isn't Fire TV Starting Up As My Default Device For My Apps?

    If Fire TV is not starting up as the default device for an assigned app, please do the following... Check ...

    Dan
    February 27, 2018 18:09
  • Control Test is Failing After Pairing with Apple TV

    When setting up your Apple TV, if you are able to successfully complete the remote pairing step but control...

    Nino
    February 14, 2018 23:52
  • The Wrong Netflix Show/Movie is Launching on Apple TV

    If Caavo is correctly launching the Netflix app on your Apple TV 4 or greater but it is failing to launch t...

    Nino
    February 14, 2018 23:39
  • Apple TV content playback takes a long time - Why is that ?

    It may take a bit longer than usual to launch your desired program due to the fact that Apple TV needs to i...

    Jerry
    January 25, 2018 17:37
  • Device control failed - should I skip to proceed?

    If your device control fails during setup, you can skip this step, but keep in mind Caavo won't be able to ...

    Gagan
    January 25, 2018 17:33
  • I can't find an original device remote for setup - what should I do?

    During setup it is recommended that you have all original remotes for the devices you are connecting to Caa...

    Jerry
    January 25, 2018 17:32
  • Caavo Is Not Controlling Xfinity/STB

    SPECIAL NOTE FOR XFINITY 4K USERS AT BOTTOM OF ARTICLE The Xfinity remote uses either RF (radio frequency) ...

    Jerry
    January 25, 2018 17:31
  • Caavo does not find my Roku during setup

    Roku needs to be connected to the same network that Caavo is using in order for Caavo to find it.  If Roku ...

    Jerry
    January 25, 2018 17:30
  • Nothing Is Showing Up In The List Of Devices When I'm Trying To Control AppleTV

    Caavo will not find your Apple TV during setup if Apple TV is not connected to the same network that Caavo ...

    Jerry
    January 25, 2018 17:29
  • I can't find the companion app on FireTV / AppleTV / Shield.

    Verify you have a working network connection on your FireTV, AppleTV, or Nvidia Shield, then search for the...

    Jerry
    January 24, 2018 21:21
  • FireTV stick is showing an error message and not powering on when connected to Caavo USB

    If you are using the Caavo USB port to power a FireTV device, you may get an error message saying that the ...

    Jerry
    January 24, 2018 21:19
  • What to do if Caavo can't control my PS4

    If Caavo is unable to control your PS4, use the PS4 controller to confirm that the HDMI Device Link is acti...

    Jerry
    January 24, 2018 21:18
  • What to do if Apple TV fails to connect with Caavo

    Before trying to connect your Apple TV to Caavo, we recommend that you confirm: AirPlay is enabled on your...

    Gagan
    December 19, 2017 01:56
  • What to do if Amazon FireTV is not able to connect with Caavo

    If Caavo is unable to connect with your FireTV, please make sure that your FireTV is connected to the same ...

    Jerry
    December 19, 2017 01:55
  • Caavo says a device is offline

    If Caavo loses connectivity with your device, you may see a pop up that notifies you. If this happens, Caav...

    Gagan
    December 19, 2017 01:50
  • What to do when the Caavo Companion app on Fire TV or Shield never shows the message "Connected Successfully".

    If you have multiple Fire TVs or Shields on the same network, it's possible that Caavo will try to connect ...

    Gagan
    December 19, 2017 01:48
  • What To Do If The Caavo Remote Can't Control My Playstation 4 (PS4)

    In order for Caavo to control your PS4, please ensure that you have CEC functionality enabled. Go to setti...

    Gagan
    December 19, 2017 01:31
  • What to do if Caavo switches to a different device by itself

    Sometimes source devices can send stray signals to Caavo, which Caavo can interpret as you trying to use th...

    Gagan
    December 19, 2017 01:17
  • How to set a recording (record to DVR) from live and upcoming Search Results for Dish and DirecTV

    To have the ability to set a recording within Live and Upcoming search results from Caavo, IP Control is re...

    Gagan
    December 18, 2017 22:49
  • Apple TV isn't responsive to the Caavo remote - sometimes I have to press buttons 2x

    Apple TV can sometimes end up in IR control instead of IP control. This can happen if the pairing step fail...

    Boone
    February 13, 2018 19:44
  • What to do if I got a new TV, soundbar, or AVR?

    TVIt is easy to set up a new TV with Caavo.  Once you connect the new TV, simply go to Settings> Devices...

    Jerry
    January 25, 2018 17:48
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