Apps / Services / Devices
Troubleshooting apps, streaming services, sources.
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I am Getting a Pink Screen on my Fire TV 4K
If you are seeing a pink screen on your Fire TV 4K device, there is a workaround. 1. Remove power from ...
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Getting Netflix Content to Play Properly on Apple TV through a Dolby Vision Capable TV
Control Center currently supports HDR but not Dolby Vision. If you are using an Apple TV connected to Contr...
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App Settings
If your apps open on the wrong device, or the app doesn't launch at all, you may need to modify your App Se...
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Content/Shows Fail to Launch
If you select a search result from Control Center and are only taken to the Home screen on a streaming devi...
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Problem Pairing Control Center with Amazon Alexa
After setting up your Control Center you should be able to pair to your Amazon Echo type device for use wit...
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Control Center Says a Device is Offline
If Control Center loses connectivity with your device, you may see a pop up that notifies you. If this happ...
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Waking up Verizon or Frontier FIOS
The Verizon FiOS cable box requires you to press the menu button to "wake" it up, however a short press the...
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DVR Recordings
Control Center currently has the ability to scan DVR shows from TiVo, Xfinity, DirecTV, Dish, Fios (Single ...
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No Search Results for Xfinity DVR
Control Center will attempt to scan the DVR shows when the system has been turned off for a few minutes. Du...
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DirecTV 4K Genie Not Recognizing 4K TV and AVR
There is a known issue with the DirecTV 4K Genie displaying an error message "Your TV does not support 4K" ...
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Control Center Does Not Launch Shows on FireTV / AppleTV / Nvidia Shield / Android Streaming Box
In order for Control Center to launch shows on your FireTV / AppleTV / Nvidia Shield, the Caavo Companion A...
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App Not Launching on AppleTV
If you select a search result from Control Center and are only taken to the Home screen on AppleTV (rather ...
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Launching Content on Apple TV Takes a Long Time
It may take a bit longer than usual to launch your desired program due to the fact that Apple TV needs to i...
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AppleTV Not Responsive
This can happen if AppleTV is setup with IR control instead of BT control (or if BT control steps failed du...
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TV Switches to Wrong Input When AVR Turns On
Try pressing the Power button on your Control Center remote one more time. For most setups, this should swi...
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Two of Same Device on Network
Control Center utilizes your local network to control many of the devices we support for deeplinking and re...
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Device Shows Up Twice
If you bring up the Devices list and see one of your devices listed twice, there is a simple solution. This...
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DirecTV Network Issues
DirecTV utilizes a coax cable connection to get signal from the satellite dish, but also needs to be connec...
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Seeing Blank Screen on Xfinity after powering up Control Center
If you consistently see a blank screen and you can pull up the Control Center menu on Xfinity when powering...
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Amazon Prime - Error Code: 7105
If you are seeing an error code: 7105 when trying to launch content on Amazon Prime, this is an issue with ...
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FireTV Keeps Disconnecting and Reconnecting to Control Center
If you are using a wifi network: When possible, use a wired ethernet network connection rather than wirele...
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PC or Laptop Display Scaling
Control Center allows connecting various HDMI source devices for your viewing convenience. Included among ...
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Devices Are Not Going into Standby on Power Off
In order for Control Center to put some devices into standby mode, you must have CEC enabled. Different bra...
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Control Center is Unable to Control my PS4
If Control Center is unable to control your PS4, use the PS4 controller to confirm that the HDMI Device Lin...