Control
Troubleshoot issues with controlling your system.
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TV/AVR Switches to Wrong Input during Setup
IssueDuring Setup, the TV or AVR keeps switching to the wrong HDMI input. Every time the CAAVO button is pr...
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What To Do If Voice Search Doesn't Work
It is important to press and hold the mic button for the entire duration of the speech. See article on Intr...
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IR Control Not Working
Many devices connected to Control Center can be controlled directly and reliably using IP (internet protoco...
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IR Troubleshooting Guide
If you are facing IR control issues, please read thru and check on the following items… Connectivity If y...
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Remote Is Not Working
If you find that your Control Center is not responding to button presses from the remote, here are a few th...
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Pairing, Unpairing, and Resetting your Control Center Remote
PairingIf the remote is near Control Center, and Control Center is powered on, but the remote is still flas...
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TV/AVR Power Control Not Working
If you find that Control Center is no longer able to power on/off the TV or AVR, please check the following...
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AVR/Soundbar Powers Off when my TV Powers On
This can happen if Control Center can only "toggle" the power of your AVR/sound bar (as opposed to being ab...
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TiVo Remote Doesn't Cause Control Center to Switch to TiVo Input
Control Center will seamlessly allow you to use your TiVo remote to control your TiVo device, along with th...
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Control Center's Auto-Switch Feature
Control Center has the capability to switch to a different device automatically when activity on that devic...
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Volume Control of My Soundbar/AVR is Slow or Fails
Check Control Center's settings of your soundbar/AVR by going to Settings> Devices> [soundbar/AVR name]. C...
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Not able to Control Xfinity STB
SPECIAL NOTE FOR XFINITY 4K USERS AT BOTTOM OF ARTICLE The Xfinity remote uses either RF (radio frequency) ...