Finding & watching content
Troubleshooting issues finding & watching shows.
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Shows Are Not Showing Up in Caavo Cache
Caavo Cache is similar to your watch history that you’ve seen in some of your streaming apps, except Contro...
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TV is Displaying Jumbled Video or Noise
If you experience a display issue where your video is jumbled or you are seeing white noise, it could possi...
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Intermittent Audio Loss (Audio Dropping out)
Audio loss, or audio drop out, could be due to your audio source (set top box, streaming device) or due to ...
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No Video on a 4K Ultra-HD Blu-ray Player
You may experience issues with various Sony 4K UHD Blu-ray players where no video and/or audio signal is p...
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No Audio from 4K Ultra-HD Blu-ray Player
If you are playing 4K content from your 4K ultra-HD Blu-ray player and are not getting any audio, please ch...
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No Video and Control Center is Not Responding to Original Device's Remote
If your original device's remote doesn't seem to be controlling the device and you are not seeing any video...
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Snow Screen / White Noise When Switching Device Sources
In a unique case the TV display may show white noise, sometimes also called 'snow screen', when Control Cen...
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Video Goes Blank When Switching Devices
If Control Center is connected directly to a TV, make sure the HDMI cable is connected to an input other th...
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Unable to Get Any Audio or Video
If you have plugged everything into Control Center and on powering up, you aren't seeing any video or heari...
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Audio and Video are out of Sync
If your audio and video seem to be out of sync try the following: Change the content/channel to confirm th...
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TV Display is Flickering
If you are seeing flickering on your television, try the following: Check to make sure that Control Center...
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Video Freezes While Watching TV
If video freezes while you are watching TV, this could be caused by a number of issues related to your cabl...
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Static/Black Screen/No Signal Displayed by TV
If your TV is not displaying video after turning on Control Center, try the following: Make sure the TV is...
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Channels Are Wrong or Missing (Channel Guide Lineups)
Channel lineup lists tell Control Center what channels your cable, satellite, or TiVo box has and which pro...